Hi, I’m Vincent.

I’m an AI & Operations Specialist based in Paris, with over 10 years of experience driving business transformation through automation, process optimization, and digital solutions. My work sits at the intersection of people and systems — I’ve led international teams, built AI-powered knowledge tools, and rebuilt workflows that were quietly costing companies time and consistency.

What drives me is simple: most operational pain isn’t a people problem, it’s a process problem. Give people the right structure, the right tools, and the right information at the right time, and performance follows. That’s been the throughline across customer operations, technical support, and the AI projects I build today.

I speak English, Tamil, and Malay fluently, and I’m working professionally in French — useful, since I’m based in Paris.

What I value

⚙️

Process over heroics

Good systems mean nobody has to be a hero to hit a deadline. I design for repeatability.

🤝

Customer reality first

Years in escalations and VOC work taught me to design from the customer’s actual experience, not the org chart’s.

🤖

AI as leverage, not magic

I treat AI tools as force multipliers for good documentation and clear thinking — not a substitute for either.