// currently open to opportunities

Hi, I'm Vince.

focus:

Helping businesses solve real problems through better processes, practical technology, and a relentless focus on improvement.

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Vincent Raj Soosai — AI & Operations Specialist
Open to Opportunities
Operations & Technology
What I Do

Where I create value

A practitioner at the intersection of people, process, and technology.

Operations Excellence

Designing and optimising processes that scale. I bring structure to complexity and remove friction from day-to-day operations.

AI & Automation

Exploring practical applications of AI and automation — from prompt engineering to workflow automation with n8n and Copilot.

Technology Strategy

Bridging the gap between business needs and technology solutions. Making tools work for people, not the other way around.

Continuous Improvement

Building a culture of iteration and learning. Identifying what matters, measuring it, and systematically making it better.

Experience

Where I've worked

Mar 2022 — Present Current
Dahua Technology
Technical Support Engineer

Delivering multilingual technical support, troubleshooting, documentation and knowledge base development.

Technical Support Multilingual Knowledge Base
Sep 2021 — Mar 2022
TDCX (Google Project)
Customer Operations Team Leader

Led customer operations teams, KPI/SLA reporting, coaching, SOP creation and process improvement.

Team Leadership KPI/SLA Reporting SOP Development
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Projects

Work that matters

Completed

AI Knowledge Assistant

Designed an AI-powered knowledge assistant using structured documentation and prompt engineering to improve self-service and workflow efficiency.

Prompt Engineering Knowledge Management
Completed

WordPress & Digital Solutions

Managed WordPress and WooCommerce platforms — booking systems, POS integrations, plugin customization, hosting, cPanel, security and Figma prototypes.

WordPress WooCommerce Figma
In Progress

heyvince.xyz

This site — a personal brand platform with a custom neon theme, secure CV gating, and an AI chatbot.

WordPress Personal Brand
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Ready to connect?

Let's work together.

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